Centenary Bank Uganda has today updated the public on the ongoing ATM access PIN change.
While speaking to the media today afternoon, Centenary Bank Managing Director Fabian Kasi said that the inconsistencies are as result of a system upgrade.
“We conducted preliminary investigations and found out that this could have been as a result of our system upgrade that the bank regularly undertakes to improve its services to customers,” Kasi explained.
He also said that the decision to block all customer ATM PINs was to ensure that the customers’ monies are safe since they had received 25 complaints from their esteemed customers.
“We received complaints from 25 customers regarding inconsistencies on their bank balances with the bank. …. the bank decided to block all customer ATM PINs and requested the customers that want to withdraw over the ATM platform to first reset their ATM PINs,” said Kasi before adding that “This exercise is currently going on in all our 63 branches and it takes a maximum of only one minute.”
Kasi also reaffirmed centenary bank clients that their deposits are safe and the operations are on-going normally.
He concluded by thanking the bank clients and pledged to continue serving them
“We wish to thank our customers for their patience, and we pledge to continue serving them even better.”