Uganda Telecom has launched a platform where subscribers can access customer care services via WhatsApp.
This is innovation makes UTL the first telecom company in the country to utilize what is arguably the world’s most popular texting app, for customer service.
The whatsapp customer care number is 0717 700 700 and it is available for all inquiries about UTL’s broad range of products and services including internet connections, mobile data connections, fixed lines
“We are a telecom company that strives to satisfy and bring the customer closer to us. We always put the customer first and will keep on making it easier for our customers to interact with us,” said UTL’s Brand and Communications manager, Regina Corry. “Since we launched Customer Care via whatsapp, the number of people who have added us is tremendous and the responses to inquiries are prompt and immediate,” she added.
UTL spokesperson, Tonny Achidria, further explained that simcard registration is also on going via whatsapp. “A customer can register their simcard, by sending a filled in registration form downloaded from the UTL website, www.utl.co.ug, together with a passport size photo and a valid identity card to the UTL whatsapp customer care number.”
Recent surveys have shown that customers want immediate responses and solutions to their issues and this innovation aims at resolving this.